Services

The Linux Box specializes in proactive, flexible, and creative system-management contracts based on secure remote monitoring and quality-of-service guarantees. We provide support for a large number of open source software solutions and any Linux distribution.

We have special rates for 2nd and 3rd level & emergency support for clients who do not want a standing support contract.

Call us at (734) 761-4689 if you need a a different type of support service.

See the following links for more details, or view the Support Contract Comparison:

Incident Support

For the customer who needs occasional support but it is unpredictable and seldom urgent. The pay as you go approach will work.
  • Linux Box staff will advise or troubleshoot problems with your server(s) on a per-incident basis.
  • Response time depends on consultant availability during regular business hours (9 am - 5 pm).
  • Consultants may be available for on site support based on prearrangements.
  • Please call (734) 761-4689 for prevailing hourly rates.
  • Evening and weekend support will be charged at 1.5 times the prevailing rate, and holiday and after-midnight support will be charged at twice the prevailing rate.
  • Hardware and travel expenses (if any) are charged at cost.
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Server/Site Support

For the customer who needs emergency response eight (8) hours a day, five (5) days a week and response time no later than next buisness day
  • The Linux Box will provide regular support (troubleshooting, upgrading software, etc) for your machine(s) for 1 year.
  • Response time is next business day or sooner.
  • Prices are per server per month and vary from the base depending on server complexity and mission criticality.
  • Contract includes a number of support hours that vary based on server complexity and mission criticality.
  • Call (734) 761-4689 to get an estimate.
  • Additional hours are billed at a 10% discount of our Incident Support rates (see above).
  • These hours do not carry over from year to year.
  • Hardware and travel expenses are extra.
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24/7 Emergency Support

  • The Linux Box will provide support for your machine(s) 24 hours a day, 7 days a week for 1 year.
  • Response time is 4 hours or less.
  • Rates are per machine per month Call for an estimate.
  • There is a charge of only 5% extra for machines whose sole function is failover or backup to the supported servers.
  • Contract includes 4 hours of support per month.
  • Additional hours are billed at 10% discount) during regular business hours.
  • Unscheduled Weekend and evening hours are billed at $150.00/hour; holiday hours are billed at $250.00/hour.
  • Emergency support prices reflect unscheduled maintenance costs, not those for scheduled maintenance, which will be billable at the base (Incident Support) rate, even if performed outside of business hours.
  • The Linux Box will provide an eligible technician to handle all problem reports, whether on-site or remotely.
  • The Linux Box will also provide access via cell phone and 2 pager numbers (primary and backup) at all times.
  • Customer may asked to acquire a hardware support contract, providing replacement parts for applicable equipment. The Linux Box is not a hardware vendor, though we can facilitate hardware and hardware support contract acquisition.
  • Customer may improve response time for all support contracts if the Linux Box is provided with backup access to customer site through a dedicated line.
The Linux Box can provide email access for problem reports, but client must agree that email reports, which provide no verification that a message was received, do not constitute notification under this agreement.